An item, order or handover problem
For a product question before purchase, open the item and use “Ask seller”. For an existing order, open Buyer centre or Seller centre, select the order and use the relevant dispute, return or acceptance controls. Include a clear explanation and photographs where appropriate. Do not share handover PINs in a general chat. Your order page keeps the payment and fulfilment states separate so you can see what still needs to happen.
A listing is pending
Submitted listings and auctions need moderation before they appear publicly. Seller centre shows your submissions and their status. A changes-requested or rejected decision should explain what needs attention. Listing publication does not automatically verify a seller’s identity. Complete the verification fields in your profile before a purchase can proceed under the current policy.
Sign-in and verification
Use the same email address you registered with. Check your inbox and spam folder for the verification email, and use the resend option if the link has expired. Open the latest link rather than an older message. Password reset is available from the sign-in page. Never send your password to the seller, the assistant or a support conversation.
Tracking and the assistant
Location tracking works only when an assigned driver explicitly shares their device location for an active job. A stale or unavailable status is shown instead of a simulated moving marker. The Sold Me assistant can help guests understand the marketplace and find public items. Sign in and choose whether to use Google AI for personalised shopping help. The assistant cannot verify a payment, approve an item or change a private order.
Privacy and advertising
Use Privacy centre to update optional preferences, export your data or request account deletion subject to unresolved orders and retention requirements. Public buying guides can offer optional advertising; you can read them without allowing it. Ads are not displayed in your account, checkout, messages or dashboards. Read the privacy notice for our business details and privacy contact.